Relationship Head - DigiLantern Domestic US Market jobs in Noida at Lantern Digital Services Pvt. Ltd.

Designation/Role : Relationship Head - DigiLantern (Domestic + US Market)

Location : Noida
Qualifications : Bachelors degree or equivalent required.
Experience : 5-10 years

Responsibilities :

Adheres to all the defined processes including client engagement guidelines.
Stays in regular touch with all customers in the given portfolio to service the account in a holistic manner.
Ensures all customer details are updated regularly in the CRM tool.
Conducts ongoing usage analysis to gauge product effectiveness.
Leverages market data to develop / enhance the current business relationship.
Conducts periodic audits and collect positive feedback for marketing purposes.
Reviews all major deliverables to ensure quality standards and customer expectations are met.
Creates and Manages in a RM team at DigiLantern
Ensures that customer's goals and expectations are being met.
Responsible for the optimal use of purchased products leading to increased revenue from customer base.
Identifies up-sell and cross-sell opportunities for current customers to increase company revenue and customer use of the DigiLaterns' products and services
Other duties as assigned by the top management

Requirements :

Bachelor's degree or equivalent required.
Proficient in any of the following languages: Italian, English, Spanish and Portuguese.
Total work experience of 5 - 10 years with :
5+ years of experience in relationship management.
3+ years of experience in working on a SaaS platform preferably.
Must possess excellent presentation and analytical skills.
Proficient with Microsoft office and web related terms.
Demonstrated ability to manage multiple priorities, several projects at once and deliver results under pressure.
Excellent communication skills (verbal and written) and a team player approach to effectively interface with all levels and departments on formal, informal, written and verbal basis.
Excellent analytical, problem solving and troubleshooting skills.
Self-motivated with high attention to detail and a desire to operate in a fast based, demanding environment.
Candidates from hotel reservations or revenue management background from leading hotel organizations across the globe would be preferred.
Looking for local candidates who have maintained client relationship primarily in the US & UK.

DigiLantern is a global leader in Digital solutions and technology services focused on helping our clients achieve digitization of business process, data driven insights for better ROI and create amazing brand experiences in the digital space. We are a team of more than 150 talented experts working on latest technology stacks and providing solutions to a wide range of customers.