Kunzite consulting jobs - RELATIONSHIP MANAGER

Responsibilities:·   

          Maintaining a positive, empathetic and professional attitude toward customers at all times.

·         Responding promptly to customer inquiries.

·         Communicating with customers through various channels.

·         Acknowledging and resolving customer complaints.

·         Knowing our products inside and out so that you can answer questions.

·         Processing orders, forms, applications, and requests.

·         Keeping records of customer interactions, transactions, comments and complaints.

·         Communicating and coordinating with colleagues as necessary.

·         Providing feedback on the efficiency of the customer service process.

·         Managing a team of junior customer service representatives.

·         Ensure customer satisfaction and provide professional customer support.

·         Educate customers about the features of the lead market platform

·         Call Customers back and create profiles with all the relevant data

·         Ensure they are equipped with the information they need to ensure they are not cheated

·         Encourage Customers to meet Service Providers 

·         Ensure the Customer is interested and is not being forced to meet the Service Provider

·         Ensure the credibility of the Company is not compromised

·         Constantly upgrade yourself to ensure you provide the most up to date information to the

        Customer

·         Strong command over English

·         Ability to stay calm when customers are stressed or upset.

·         Comfortable using computers.

Skills required: 

·         Good communication and smart worker. 

·         Should be passionate about building a career 

·         Graduate/ Post Graduate/ Under Graduate

·         Fresher, 0.6 + Months Experience

·         Have good learn ability

·         Be an active listener and deal well with objection

·         Have strong customer orientation and ability to adapt/respond to different scenarios

·         Be a team player, flexible and open to feedback