Relationship Manager

Teleperformance
Experience : Freshers
Education : MBA/PGDM
Location : Bangalore
Per Month: Rs. 20,000 - Rs. 25,000
Posted on 30 Aug 19
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Job DescriptionLast Date 28 Oct 19

Dear Candidate,
Greetings from Teleperformance !!
Good day Please find the below details regarding the job profile.
Desired Candidate Profile:

  • Candidate should have the Educational background of 10+2+3 without backlogs.
  • MBA freshers are most welcome
  • Candidate should have Good Communication Skills In English & Hindi.
  • Candidate should have good written and verbal ability in English.
  • 2015/2016/2017/2018/2019 Passed outs will do.

Job Description :

  • Key Responsibilities - The following to be carried through remote digital media viz. phone call, email, chat and video interactions:
  • Client Outreach - Manage the portfolio through client outreach and continuous monitoring of client relationship including product, portfolio and banking needs
  • Relationship Management - To develop and strengthen customer relationships through effective relationship management in accordance with the business goals
  • Technical Skills - Effectively utilizes all applications, tools, and databases used to process transparent end-to-end client support. Proficient with systems related to Banking transactions and services
  • Controls- Strictly adheres to internal control policies. 
  • Ensure that the organization's activities are carried out in accordance with all regulatory, legal, and governmental regulations.
  • Customer Service and Sales - Upselling, cross-selling, providing regular market information and updates to the customers. 
  • Extremely efficient servicing of requests to create a superior customer experience. 
  • Act as the Single Point of Contact for customers Banking Requirements.
Job Type : Full Time
Interview Type : Face to Face Interview, Telephonic Interview
Company Description

Teleperformance D.I.B.S. (Digital Integrated Business Services) offers pioneering Technology Innovation and Digital Transformation services. We provide integrated business solutions that transform Customer Engagement, Customer Acquisition, Data Analytics, Technical Support, Shared Services, IT & Infrastructure Management and Back-Office services across diversified industry verticals and digital channels.

With deep domain knowledge, transformative digital capabilities like TAP (Technology, Analytics and Process Consulting),and a best-in-class operational network, we empower our clients to deliver outstanding Customer Experiences in today’s increasingly digital world.

We work collaboratively with our clients to understand how to adapt to today’s disruptive digital innovations and build digital business strategies that create long-term growth.

What do we offer?

  • Intelligent Technology and Next-gen Automation Solutions
  • Process Optimization and Operational Excellence
  • Enhanced Customer Engagement and Loyalty
  • Cost Efficiency and Increased Productivity

Our Value Proposition:

Operational Excellence: Best-in-class service delivery engine that results in profitable and risk-mitigated business outcomes

Process Optimization and Automation: RPA (Robotics Process Automation),Technology tools and platforms for delivering transformational benefits

Global Delivery: Robust delivery platform with 46 delivery centers in key locations

Branches across the world:

Countries in which Teleperformance operates include France, Lebanon, The United Kingdom, Albania, Brazil, Chile, Philippines, Guyana, India, China, Canada, Mexico, Colombia, Norway, Italy, Greece, Portugal, the United States, Dominican Republic, El Salvador, Australia, the Netherlands, Suriname, Egypt, United Arab Emirates, Romania, Russia, Sweden, Germany, Poland, Slovak Republic,Czech Republic and India.

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