Maintain long-term relationships with clients through regular communication and personalised support.
Handle the onboarding process for new clients to ensure a smooth transition and introduction to the brand’s products or services.
Identify opportunities to enhance the client’s experience.
Generate additional business through cross-selling or upselling.
Promptly and effectively address client issues by coordinating with internal teams, especially with key account managers.
Continuously monitor client satisfaction levels by gathering feedback and conducting surveys or assessments.
Know the competition and market trends, and develop strategies to stay ahead.
Improve and meet sales targets through long-term customer retention.
Address client inquiries, resolve issues, and provide personalised assistance on an ongoing basis.

Recruiting Equipped employee for our valuable clients

The Secured Micro Loan Business segment product line caters to funding short term and medium term working capital needs of Small Businesses and individuals, via a suite of customized short and long tenured products, with collateral. Offerings comprise Secured Micro Loan to self-employed individuals/ non-individual entities, with end use of funds (Working capital requirement, business expansion etc.) to be ascertained during the loan appraisal process. The business is highly retail in nature, characterized by high transaction volumes, smaller ticket sizes, and significantly higher spread and profit margins (up to four times that of Secured Lending products)Given the Secured Micro Loan nature of loans disbursed, the business also entails stringent controls and monitoring to ensure portfolio health and quality at all times While unit of sizing up the business is its loan book size, profitability and minimized delinquency are key business objectives. Higher cost of funding impacts profitability as well as competitiveness of loan rates that can be offered to customers Understanding of product market characteristics such as connector relationship management, region specific occupations/trade, local financial preferences and practices are important to gain competitive advantage while structuring loans and identifying leads