Responsibilities Of Candidates Includes:
• Managing Incoming And Doing Outbound Calls And Customer Service Inquiries.
• Generating Sales Leads That Develop Into New Customers
• Identifying And Assessing Customers’ Needs To Achieve Satisfaction.
• No Sales Target, Only Have To Achieve Standard Talktime For The Attendance Purpose.
• 6 Days Proper Training With Some Assessments Which Has To Be Completed.
• Should Be Able To Speak And Understand Hindi Language As Well
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Analyzing customer needs and recommending products based on those needs.
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer
interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers