Relationship Manager - IND29324
Job: Relationship Manager
Band Level : B1 Assistant Manager
Job Type: Standard
Purpose of the Job:
- To handle the complete customer life cycle management of corporate accounts on telecom products like Mobile, FL , DS
- To ensure end to end service delivery for corporate by agency CRES ; meeting their requirement as per defined TAT and SLA
- To front end Corporates and ensure nil escalations
- To ensure regular service camps / coordinator meets to ensure brand visibility at the corporate as well as customer engagement.
What will you do?
- To Ensure 100% service level adherence to business processes
- To increase Collection Efficiency : 0-60 days (COCP - MO & FL),60-90 days
- To enhance the Revenue enhancement -Churn Control (COCP) and Upsell.
- To manager Manage and up sell existing & new airtel products/services to corporate through its life cycle management process thru the partner team
- Account Relationship index : (will include parameters like Visit Adherence ,Account Dossier , Complaint per customer ,self care,ebill adoption
- Reduce Suspense by efficient payment posting & virtual account management
- Track and monitor on corporate revenue performance of different products/services.
- Drive virtualization through PFH, Self care and Paperless bill media.
Major Challenges :
- Networking and cross functions skills are essential to develop strong circle of influence across the corporate environment
- Internally, needs to align direct and indirect function to deliver the desired outcomes based on agreed SLA and Strategy
You are an ideal FIT if you have:
- Strong Analytical skills
- Very high Excel and financial modeling skills
- High process orientation
- Good communication skills
- Result - Orientation
- High negotiation skills
Qualification & Experience:
- Must Have: At least 2-7 years of work experience in Telco
- Must Have: Engineering Degree
- MBA/Business Administration in Marketing /Ops
2 to 3 Years 
Salary not disclosed 
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