For our client Airtel,
we require Relationship Managers (Data) for Bhopal location.
Debt Recovery
A Relationship Manager (RM) for Debt Collection works to grow a company's
business and revenue through collecting debts from the designated customers as
prescribed by Airtel/Client Organization. This role is one that is both
challenging and also rewarding, giving the successful candidate an opportunity
to develop an interesting career in Telecom and debt management.
This is a target and incentive driven job role that requires sharp focus on
daily, weekly and monthly target achievements. The RM has to be an individual
with high integrity who wants to drive himself till the mission is achieved.
The RM shall be a Third Party representative born on the payroll of Cambist
Consultants and will be required to realize and collect the debt of designated
customers of Airtel who would have sought either data (internet services),MO
(mobile phone connectivity) and FL (Fixed Line connectivity) services from
Airtel in past.
The role involves daily physical personal visits to be made to the
customer's (end user) place and convince the customer to pay the dues and also
upsell the products of Airtel in the Data.
It involves scheduling appointments, making personal visits, collect and
handle cash/cheque, prepare MIS and report to the Team Leader of Collections at
Cambist Consultants;ensure payments are posted on timely Basis. Verification
has to be done by the RM and not by the backend for their own set of
accounts.
The most important aspect of this role is maintaining strong customer
relationships and ensuring customer loyalty through excellent customer service
as well as meeting all client needs appropriate to their business. All customer
greivances are to be sorted out by the RM. In the case of Corporate Accounts,
the RM shall play the role of a KAM (Key Account Manager) and prove
himself/herself the pivot of all customer requirements and greivance redressal.
This is the kind of relationship that the RM has to nurture with the client.
Maintain an active and functional data base of all target customers; visit
log; money recovered and customer services rendered.
Minimum 8 Visits per day to be made to the designated customers. Total
Accounts to be handled will be approximately 80-90 and the allocation will be
made as per the given Geography [Pincode wise].
Education Qualification:
Graduates in any discipline. Should be able to read and write Hindi, and
English. Fluency in English is a must.
Work Experience:
1-3 years Experience as a Sales Executive in any FMCG/Door to Door Selling
Product/similar direct selling product and debt collection/recovery background
is a must. Experience in Telecom will be be preferred though.
Freshers
who have no experience but are passionate about this role may be considered
solely upon their zeal to take on this role.
Functional Skills:
Knowledge of MS Excel & MS Word to independently make MIS.
Good negotiating and convincing skills
Good skills to make cold calls to potential customers with confidence &
connect.
Those who are interested can share their profile on with the
photograph and current salary details.
We, at Cambist Consultant are back end service provision team of 300
strong managerial workforce for Airtel and are the agency managing their
collections and service delivery expectations. We take care of their corporate
clients in terms of billings, payments, plans, service, trouble shooting, etc.
We are headquartered at Mumbai and and have pan India presence with branch
offices at Pune, Indore, Bhopal, Raipur,etc.
