Cambist Consultants jobs - Relationship Manager
Relationship Manager
1 to3 Years
10,000 - 18,000 Per Month
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Your Profile matches the job
Your Profile matches the job
Posted:
6 Years ago
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Applications:
Openings:
6
Job Description
- For our client Airtel, we require Relationship Managers (Data) for Bhopal location.
- A Relationship Manager (RM) for Debt Collection works to grow a company's business and revenue through collecting debts from the designated customers as prescribed by Airtel/Client Organization. This role is one that is both challenging and also rewarding, giving the successful candidate an opportunity to develop an interesting career in Telecom and debt management.
- This is a target and incentive driven job role that requires sharp focus on daily, weekly and monthly target achievements. The RM has to be an individual with high integrity who wants to drive himself till the mission is achieved.
- The RM shall be a Third Party representative born on the payroll of Cambist Consultants and will be required to realize and collect the debt of designated customers of Airtel who would have sought either data (internet services), MO (mobile phone connectivity) and FL (Fixed Line connectivity) services from Airtel in past.
- The role involves daily physical personal visits to be made to the customer's (end user) place and convince the customer to pay the dues and also upsell the products of Airtel in the Data.
- It involves scheduling appointments, making personal visits, collect and handle cash/cheque, prepare MIS and report to the Team Leader of Collections at Cambist Consultants;ensure payments are posted on timely Basis. Verification has to be done by the RM and not by the backend for their own set of accounts.
- The most important aspect of this role is maintaining strong customer relationships and ensuring customer loyalty through excellent customer service as well as meeting all client needs appropriate to their business. All customer greivances are to be sorted out by the RM. In the case of Corporate Accounts, the RM shall play the role of a KAM (Key Account Manager) and prove himself/herself the pivot of all customer requirements and greivance redressal. This is the kind of relationship that the RM has to nurture with the client.
- Maintain an active and functional data base of all target customers; visit log; money recovered and customer services rendered.
- Minimum 8 Visits per day to be made to the designated customers. Total Accounts to be handled will be approximately 80-90 and the allocation will be made as per the given Geography [Pincode wise].
- Graduates in any discipline. Should be able to read and write Hindi, and English. Fluency in English is a must.
- 1-3 years Experience as a Sales Executive in any FMCG/Door to Door Selling Product/similar direct selling product and debt collection/recovery background is a must. Experience in Telecom will be be preferred though.
- Freshers who have no experience but are passionate about this role may be considered solely upon their zeal to take on this role.
- Knowledge of MS Excel & MS Word to independently make MIS.
- Good negotiating and convincing skills
- Good skills to make cold calls to potential customers with confidence & connect.
- Those who are interested can share their profile on with the photograph and current salary details.
Job Particulars
Education
M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, BFA, BSW
Who can apply
Experienced (1 to3 Years)
Hiring Process
Face to Face Interview
Employment Type
Full Time
Job Id
163999
Job Category
1 to 3 Yr Exp
State
Chhattisgarh, Chhattisgarh, Chhattisgarh, Chhattisgarh, Chhattisgarh, Chhattisgarh
Country
India
About Company
We, at Cambist Consultant are back end service provision team of 300
strong managerial workforce for Airtel and are the agency managing their
collections and service delivery expectations. We take care of their corporate
clients in terms of billings, payments, plans, service, trouble shooting, etc.
We are headquartered at Mumbai and and have pan India presence with branch
offices at Pune, Indore, Bhopal, Raipur,etc.
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