Relationship Manager jobs in Mumbai at Top VC Backed Ed-Tech StartUp

Job Summary (Responsibilities and Duties)
Be accountable for the entire Relationship Manager of a growing business
 Student/Teacher Representative who is genuinely excited and
confident to help parents/teacher resolving their queries in a new-
to-the-world online platform. He/She should be patient,
empathetic, and passionately communicative.
 Needs to manage class rescheduling requests and handle DataBase
and coordinate with Tech team to execute this in backend to
manage ongoing classes.
 Make daily trackers for student/teacher operations team as well as
manage daily in bound/outbound email flow
 The Relationship Manager will be required to communicate with
customers via phone and email.
 Maintain Documentation and Communicate the same to
Stakeholders by recording customer queries and details
 Contributes to team effort by accomplishing related results as
needed.

Skills and Qualifications

 Excellent communication and interpersonal Skills
 Excellent skills on MS Office, Documentation, Advanced Excel eg V
LookUp.
 Customer Satisfaction Focus: Ability to listen and active problem-
solving skills
 Multi-tasking
 Project management: Remarkable detail orientation for making
accurate trackers
 Database management: Quick query response and resolution.
Ability to analyse large amounts of data
 Operations Experience: Role requires an analytical, structured,
detail-obsessed approach since the company's scale will expand
from recruiting 10,000 to 1 million students in very short time.
 Competent time management skills
 Self-motivated
Backed by reputed VCs and an award-winning management team,
this is a rare opportunity for a passionate, driven hire to see a
business being built from scratch and gain life-changing
experience.

An incredibly rare opportunity for a personable, detail-obsessed,
technically passionate, Technical Call Center Manager to join a
high-growth start-up and see a business being built from scratch.
The role guarantees tremendous leadership and resume-building
in a short time for someone looking to accelerate their career
progression well ahead of the normal curve.