Relationship officer jobs in Bangalore at WIKIEDU TECHNOLOGIES PVT LTD

The Relationship Officer maintains and grows relationships with large customers, while achieving an assigned sales growth goal.
This role is primarily responsible to drive Sales & Revenue and ensure Operational Efficiency of the Team Reporting to the Head – Educational Sales, the Relationship Officer is expected to retain existing business, while pursuing profitable growth opportunities in assigned customer accounts.
The Relationship Officer is responsible for selling and supporting the firm’s complete product and service offering in tandem with the Major/Corporate Account Manager in their assigned set of named accounts.
Focusing on customers with high-value, strategic growth opportunity. The Relationship Officer most important customer interactions are telephonic and event based engagements.
The Sales Manager is responsible for achieving an assigned sales and team goal.

Job Responsibilities :

Retains and profitably grows firm’s businesss volume, sales, and profitability through proactive
management of assigned large-customer relationships.
Penetrates assigned accounts by:
Selling new or additional products or services to current buyers; and/or
Finding additional buyers within the existing customer location; and/or
Selling in additional customer locations.
Sells the firm’s complete offering of products and services.
Strategizes the sales process with Corporate Account Managers, calling upon others to assist in solution
development and proposal delivery, as needed, alongside the Major/Corporate AM.
Manages customer account plans for all assigned customers by leading a joint company/customer
planning process that identifies relevant customer needs, prioritizes initiatives and company investments,
and establishes a clear action plan for success.
Proactively manages customers’ satisfaction by anticipating potential sales or service engagement issues.
Manages assigned prospects’ transition from the marketing team.
Accountabilities & Performance Measures :
Achieves assigned sales quota in designated accounts.
Manages customer account plans and conducts regular telephonic reviews with the customer.
Maintains high customer satisfaction ratings that meet company standards.
Report weekly & monthly metrics, track and report key performance indicators for the team
Completes required training and development objectives within the assigned time frame.

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