Power System Operation Corporation jobs - Relationship Officer

Relationship Officer

Power System Operation Corporation

Kolkata

0 to3 Years

Salary not disclosed

Certificate Course (ITI), Diploma, M Phil / Phd, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Job Description

A bank operationsmanager is an individual who carries out administrative and accounting duties in a financial institution by organizing and coordinating banking services

His her job description involves managing his her banks operations team to deliver effective financial services to clients

He she is responsible for ensuring outstanding customer relations and high sales as well as imbibing the banks service culture in all staff members through personal coaching and granting of bonuses and other incentives to motivate staff In order to achieve best results in due time operations managers need to delegate duties to various team members giving them specific tasks to accomplish for the overall success of bankingoperations

The role of the operationsmanager in a banking environment also involves carrying out assessment of the activities and performances of the banking staff by evaluating transaction reports and accounts balance for accuracy and clarity

The operationsmanager who is directly answerable to the head of banking services is also required as part of his her job functions to ensure that the laid down goals and objectives of the company are maintained by all staff

He she is also expected to give useful suggestions to the management on how to improve on the banks operation Operations managers are professionals with huge knowledge and experience gathered from several years of working in the banking sector Lead a result oriented team and is responsible for managing the Branch Profitability ensuring high quality service and Customer Relationship Management Own all branchbanking objectives and overall branch supervision

Ensure achievement of overall Branch Targets by generating business and cross sales Review Suspense Dummy accounts Ensure compliance with Banking rules Regulations Procedures Periodic review of progress vs objectives Ensure clarity of Business objectives amon

Key Customer Relationship Management supervision of all High Net Worth customer programs

Ensure all components of the branch sales model function as per design Complaints Handling Branch Merchandising coordination with Marketing at product level g staff Industry relevant production experience

Knowledge and experience in organizational effectiveness and operations management Knowledge of business and management principles and practices Knowledge of financial and accounting principles and practices

Knowledge of human resource principles and practices Knowledge of project management principles and practices Information technology skills

Key Competencies critical thinking and problem solving skills planning and organizing decisionmaking communication skills Influencing and leading