IBM jobs - Remedy Admin Development

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role And Responsibilities

You are responsible for design, development, deployment and maintenance of IT infrastructure, application and business service monitoring, alerting and reporting.

Responsibilities

• Installation, Upgrade, Customization, Administration and Support of BMC Remedy AR System along with ITSM Suit and applications, Mid-Tier
• Upgrade, Administration and Support of BMC Atrium Discovery and Dependency Mapping (ADDM) tool and Synchronization of ADDM with CMDB
• Integrations with third party applications like IBM Maximo, IBM Websphere, xMatters, Lotus Notes.
• BMC Atrium CMDB, Reconciliation Activities, AIE
• Approval Server Configuration
• Incident management, Change Management, Problem management
• Remedy knowledge management
• Service Level Management
• Asset Management
• Service Request Management
• DSO, Email Engine, Web Service
• Integration of ARS Application with Third Party tool
  

If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.

Required Technical And Professional Expertise

• Minimum 6-10 Years of Experience BMC Remedy
• Hands-on implementation experience on the following BMC products - BMCRemedy ITSM, Atrium CMDB, ARS 7.6.x, SRM and ITSM suite Web Services.
• Expertise in implementing BMC Remedy Change Management, Incident Management, Problem Management.
• Proficient in configuring the Change approval process and the Service Level Management
• Expertise in implementing the SRM on AIF's.
• Working knowledge of Remedy integration
• Solid understanding of BMC Remedy architecture and itscomponents.
• Good understanding on Common Data Model of BMC Atrium CMDB
• ITIL Foundation certification.
• Proven verbal & written communication skill.
  
  

Preferred Technical And Professional Expertise

• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
• Intuitive individual with an ability to manage change and proven time management
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
• Up-to-date technical knowledge by attending educational workshops, reviewing publications
  
  

About Business Unit

At Global Technology Services (GTS),we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, 'What else is possible?' GTS is the place for you!

Your Life @ IBM

What matters to you when you're looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.