IProton jobs - Remote MS Tech Support

Remote MS Tech Support

IProton

Delhi, Noida

Fresher

Salary not disclosed

BE/B.Tech

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Posted: 1 Year ago

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Applications:

Openings: 2

Job Description

We are looking for 2 engineers as Remote MS Tech Support proficient with supporting Microsoft products as Windows 10 / Window Serves / Office 365 / Azure Administration and basic network support across different firewall vendors for inhouse support in UK. This role is 24 X 5 remote support only, some weekend work may be possible at time. You will be working in the shifts lasting 2 weeks. Please contact for more details.

Answering customer inquiries and listen to their problems/asks
Troubleshooting customer reported problems – Remote support and On-site support.
Identifying root causes for the problems and taking corrective and preventive steps.
Installation of OS and software.
Providing training to the customer on software and solutions.
Product demonstration to customers.
Generating problem reports, logging issues, escalation of critical issues.

Required Skills:

Good reasoning and analytical skills
Good listening skills

Job Particulars

Role

Education BE/B.Tech

Who can apply Freshers

Hiring Process Face to Face Interview, Telephonic Interview

Employment Type Full Time

Job Id 1696685

Job Category Tech Support , Work from Home

Locality Address Central Delhi , Chanakyapuri

State Delhi, Uttar Pradesh

Country India

About Company

iProton Ltd. is a UK based LTD. company. We advise clients on BCP / DR and BAU support on MS technologies.

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