Skills
Specific hardware knowledge for problem isolation and remore resolution
Windows /Linux OS Knowledge
Understanding of OS Drivers/Patches/Tools & download from OEM web site
Basics of Mail Messaging (client and server side ),MS Office application, Chatting software, Skype etc knowledge
Assign tickets to respective vendors, follow up and get it closed
SLA performance improvement with more remote resolution
Key Responsibilities
First level technical support over phone
Skills
Specific hardware knowledge for problem isolation and remore resolution
Windows /Linux OS Knowledge
Understanding of OS Drivers/Patches/Tools & download from OEM web site
Basics of Mail Messaging (client and server side ),MS Office application, Chatting software, Skype etc knowledge
Assign tickets to respective vendors, follow up and get it closed
SLA performance improvement with more remote resolution
Key Responsibilities
First level technical support over phone
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