RENEWAL EXECUTIVE recruitment in Mumbai - For a client of TeamLease Services Ltd

Rediff.com is an Internet pioneer in India and has completed 25 years of serving millions of Indian consumers and enterprises. 

Rediff.com’s website and rediffmail – free and subscription, are hosted and operated at data centers in Mumbai and Hyderabad. We serve our global audience and customers through sophisticated content delivery networks.

We operate a service infrastructure using latest technologies for web services and a very large storage infrastructure. Our virtualized infrastructure, allows a seamless migration and addition of services for scalability. We pride ourselves with being one of the earliest adopters of public cloud and NoSQL big data store – since more than a decade.

Rediff’s Internet infrastructure has peering arrangements with all the major and minor ISPs and telecom service providers. We also have mail traffic exchange agreements with major Internet services.

This job position provides competitive professional opportunity both to experienced and aspiring individuals. Our renewal team is managed by professionals with deep subject matter expertise.

Our open organization offers mentoring and learning opportunities with an informal and flexible work culture, which allows professionals to actively participate and contribute to the success of our services and business.

ROLE AND RESPONSIBILITY

ROLE

• The incumbent shall provide administrative support for EPRO/RPRO Back office Work and participate in Pre Sales and Post Sales activities including retention of customers. They will work as a team member with the other EPRO/RPRO Sales force & Branch offices by sharing workload, tasks and duties as required to achieve timely results. The role involves managing multiple responsibilities such as Customer retention, Renewals of Enterprise customer, Sales Operations and Customer Relationship Management

RESPONSIBILITY

• Renewal Forecasts and Quarterly Renewal Collections of Enterprise/Rediffmailpro Customers.
• Anticipate Customer issues, Co ordinate with Support team for timely resolution and ensure maximum retention by managing strong relationship.
• Follow up on Pre Sales requirement and provide regular updates including administrative support to the Enterprise/Rediffmailpro customers 
• Compile data and prepare reports including complex documents / graphics as required
• Establish and maintain positive communication links with the Enterprise/Rediffmailpro Customers
• Implement and consistently improve operational practices and procedures assigned
• Facilitate the Order Processing and approval of Purchase Orders
• Ensure Purchase Order records are kept in accordance with company policies and standard practices
• Ensure immediate Business Partner Commission claims processing and cheques are processed & released in a timely manner
• Work and follow up aggressively on the other duties as assigned

QUALIFICATION AND EXPERIENCE

• Bachelors degree in any stream
• At least 5yrs experience of Pre-Sales & Customer Support specific to web technologies
• Excellent oral, written and interpersonal communication skills;
• Proficiency in MS Office, especially Excel and PowerPoint
• Demonstrated ability to work as an effective team member
• Ability to determine appropriate priorities and be self-directed
• Demonstrated ability to maintain a fast work pace, managing multiple priorities simultaneously often under pressure while maintaining a positive attitude.
• Ability to achieve results in the absence of overt guidance is expected