Renewals Sales Associate

Replicon
Experience : 1 to 3 Years
Education : Any Graduate
Location : Bangalore
Job Role : Others
Posted on 11 Jul 19
Job DescriptionLast Date 09 Sep 19
Renewals Sales Associate

Location : Banglore

Key Responsibilities:

  • Manages renewals process for a defined territory of small to mid-sized customers;
  • Ensure timely support renewals for small to medium-sized customers in assigned territory;
  • Provides management with performance feedback;
  • First-line management contact for customer escalations;
  • Serves as a resource to other organizations for process and policy questions
  • Troubleshoots problems and escalates as necessary;
  • Assists in key indicator reporting and trend analysis;
  • Educates customers on e-business practices and any associated contractual implications;
  • Ensures customer awareness and understanding of the applicable elements of the Support portfolio;
  • Responsible for meeting productivity requirements on outbound calls for renewals;
  • Manages exceptions for customers with issues that may delay or inhibit renewals;
  • Understands the business use of Replicon products, services and future directions
  • Demonstrated proficiency with e-mail, computers, Word, Excel and Internet
  • Knowledge of Replicon applications a plus
  • Good English proficiency, other European Languages is a plus.
  • Demonstrated ability to meet deadlines
  • Demonstrated ability to suggest and implement continual improvements
  • Demonstrated ability to work in collaboration with others to achieve goals
 
Qualifications:

  • 1 - 3 years sales / renewals experience in a B2B/B2C environment handling international customers.
  • Graduate with good business communication skills.
  • Excellent communication skills / active listening skills
  • Passion for sales, customer handling and target oriented.
  • Ability to multi-task in a fast paced environment.
  • Time management skills.
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Replicon is the leading provider of cloud based time tracking applications. Our award-winning products are delivered 100% in the cloud on a single platform, and are therefore simple and hassle-free to trial, buy, deploy and use. We are a global company with employees in the United States, Canada, India, the United Kingdom and Australia.