Research Sr Specialist I jobs in Bangalore at JPMorgan Chase & Co.

Research Sr Specialist I

Req #: 190098044

Location: Bangalore East, KA, IN

Job Category: Operations

Responsibilities:

• Responsible for checking ATM G/L outages & make necessary adjustment by contacting with clearing partners (Branch & Vendor)

• Responsible for risk management with settlements as need to research and take decision on customer claims

• Eye for detail is required as need to work on high dollar value claims

• Responsible for analyzing and resolving exceptions and out of balance conditions of Chase ATMs

• Ability to work on multiple applications & understand the transaction details and derive meaningful information

• Review and take decision on ATM check deposits claims according to bank guidelines

• Research on the ATM Payment Process exceptions according to bank guidelines

• Research and report Fraud trends by doing detailed research on customer account as well as verification of ATM deposits

• Ability to prioritize the work on aging requests as per Reg-E, & Reg-C guidelines provided by Federal Government

• Analyze cases and apply resolutions methods as per SOP guidelines

• Refer and transfer complex issues/inquiries to Subject matter expert & Team Leader

• Enhance customer experience by meeting customer impact accuracy levels and reducing case resolution turnaround time

• Ensure processing discipline by meeting non customer impact accuracy levels and respond to escalations with a sense of urgency

• Take active participation in PMR, Q-board, and team huddle and also identify areas for process improvement

Skills/ Qualifications:

• Graduate in Commerce (Preferred) or Graduate in any stream with 0-2 Years of experience

• Sound understanding of Exception Research & Accounting Knowledge

• Oral & written communication skills

• MS Office skills

• Strong Decision making, Analytical and Prioritization Skills

• Adaptability to change

• Attention to detail

• Ability to work as a team

• Knowledge on Business processes and procedures

• Flexible attitude towards working hours due to the demands of the working place

J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.