Research Sr Specialist I
Req #: 190098044
Location: Bangalore East, KA, IN
Job Category: Operations
Responsibilities:
• Responsible for checking ATM G/L outages & make necessary adjustment by contacting with clearing partners (Branch & Vendor)
• Responsible for risk management with settlements as need to research and take decision on customer claims
• Eye for detail is required as need to work on high dollar value claims
• Responsible for analyzing and resolving exceptions and out of balance conditions of Chase ATMs
• Ability to work on multiple applications & understand the transaction details and derive meaningful information
• Review and take decision on ATM check deposits claims according to bank guidelines
• Research on the ATM Payment Process exceptions according to bank guidelines
• Research and report Fraud trends by doing detailed research on customer account as well as verification of ATM deposits
• Ability to prioritize the work on aging requests as per Reg-E, & Reg-C guidelines provided by Federal Government
• Analyze cases and apply resolutions methods as per SOP guidelines
• Refer and transfer complex issues/inquiries to Subject matter expert & Team Leader
• Enhance customer experience by meeting customer impact accuracy levels and reducing case resolution turnaround time
• Ensure processing discipline by meeting non customer impact accuracy levels and respond to escalations with a sense of urgency
• Take active participation in PMR, Q-board, and team huddle and also identify areas for process improvement
Skills/ Qualifications:
• Graduate in Commerce (Preferred) or Graduate in any stream with 0-2 Years of experience
• Sound understanding of Exception Research & Accounting Knowledge
• Oral & written communication skills
• MS Office skills
• Strong Decision making, Analytical and Prioritization Skills
• Adaptability to change
• Attention to detail
• Ability to work as a team
• Knowledge on Business processes and procedures
• Flexible attitude towards working hours due to the demands of the working place
