Research Sr Specialist I jobs in Bangalore at JPMorgan Chase & Co.

Research Sr Specialist I

Req #: 190087995

Location: Bangalore East, KA, IN

Job Category: Operations

Description:

ATM Claims and Exceptions Services (ACES) resolves transaction processing errors on cash and checks deposited at Chase ATMs, researches ATM transaction and deposit settlement exceptions, deposit claims, and shorted fund claims at Chase ATMs.

Job Responsibilities:

Ensure sound understanding of the Standard Operating Procedure
Analyze cases and apply resolutions methods as per SOP guidelines
Manage case inventory & ageing as per pending guidelines
Refer and transfer complex issues/inquiries to Subject matter expert & Team Leader
Enhance customer experience by meeting customer impact accuracy levels and reducing case resolution turnaround time
Ensure processing discipline by meeting non customer impact accuracy levels and respond to escalations with a sense of urgency
Take active participation in PMR, Q-board, and team huddle and also identify areas for process improvement
Complete the assigned trainings in time
Graduate in Commerce .B.com, BBM with 0-2 Years of experience

Skillset:

Basic understanding of Accounting Knowledge
Oral & written communication skills
Adaptability to change
Attention to detail
Ability to work as a team

J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.