Dear Candidates,
Please do not apply if you don't have these minimum Standards.
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Responsibilities and Duties
− The upbeat and positive attitude throughout the entire day
− Excellent communication skills, both verbal and written
− Ability to work in a high pressured environment
− Highly organized people with the ability to prioritize and multitask
− Natural ability to sell products enthusiastically
− Ability to build rapport and create professional relationships
- Exceed our customers’ expectations by delivering service in a professional, knowledgeable and accommodating way.
− Remain calm, patient and polite if receiving customer feedback.
− Are confident, self-motivated and demonstrate a passionate commitment to the business.
− Friendly, professional, honest, reliable and trustworthy.
− Have good working relationships with everyone they come into contact with at work, behaving in a friendly, courteous and professional way.
− Bring a positive attitude to work, co-operating closely with team members and other departments .
− Set a great example for new employees.
Required Experience, Skills and Qualifications
− To deal efficiently and politely with all telephone, email, internet, Chat and ‘in-person’ inquiries.
− To ensure that all reservations are recorded following established procedures with full and clear information and that they are inputted accurately and promptly onto the system.
− To maximize revenue by converting inquiries, recognizing business prospects and opportunities to up-sell venue services.− To liaise with clients and customers to coordinate corporate events whilst building rapport and creating professional relationships.
− To exercise effective listening to capture relevant information and provide a premium experience for the guest
− To liaise with all departments to ensure the best service is provided to our customers.
− To ensure that all work meets company standards and is according to the training given; all function paperwork must be accurate and complete, including catering requirements, guest preferences, booking supplements, and payment details.
− To create daily floor reports detailing reservations.
− To have in-depth knowledge and understanding of the operation of the business including all food and drink menus and SPA treatment details ensuring the ability to provide a thorough response to customer inquiries.
− To undertake general administration duties.
− To observe the Company’s rules and procedures and carry out any reasonable request made by their Manager, Supervisor or the Duty Manager.
− To attend training sessions and team meetings as required and to be involved and contribute to these.
Benefits
Performance Incentives
PF
Gratuity
Group Medical Insurance Coverage
Group Personal Accident Insurance Coverage
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