Having knowledge of entire Reservation Procedure according to International Hotel manual system.
Responsible for Hotel and Local Reservations and Reservation - Links to Best Western World Wide.
Handling of correspondences, sorted - out letters, telexes, fax, cables which are checked already by Front Office Manager.
Allocate daily tasks to Reservations staff .
Review reservation booked daily.
Review arrival report daily.
Responsible for preparation of occupancy forecast.
Responsible for training staff.
Responsible for implementation of policies and procedures.
Responsible for recording Company/ Travel Agent Rates both in system and correspondence file.
Liase with Sales Department in regards to occupancy, Rates Reservation's Analysis.
Identify Top Producing Accounts ensure proper recognition by Reservation staff.
Knowledgeable in hotel and guest room facilities/services and ensures reservations agents are equally knowledgeable.