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Reservation Executive

Experience : 2 to 3 Years
Education : BA
Location : Mumbai
Per Month: Rs. 10,000 - Rs. 12,000
Job Role : Hospitality Executives (Hospitality Executives - Hotel)
Posted on 04 Oct 19
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Job DescriptionLast Date 03 Nov 19

Proactively forecast Hotel Rooms availability and coordinate with Sales. 
Knowledge of Operating IDS Software is a must 
Candidates should be working in Hotel Reservations only 
Dealing with guests over the telephone 
Taking and inputting reservations 
Negotiating rates in hotels 
Upselling, or offering a more expensive room to the customer 
Assist clients in hotel reservations, charges & cancellations 
Handles customer queries 
Building good client relationship through effective customer service 
Feedback on customer stay to be taken from the members/plan holders & raise & close any concerns raised by the members during their stay 
Processes reservations by mail, telephone or central reservation systems referral. 
Processes reservations other hotel departments, and travel agents. 
Knows the type of rooms available as well as their location and layout. 
Knows the selling status, rates, and benefits of all packages plans. 
Knows the credit policy of the hotel and how to code each reservation

Job Type : Full Time
Interview Type : Face to Face Interview
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