Introduction
The Cloud and Cognitive Software Essential Management Management team is looking for enthusiastic and talented individuals to join us. Are ou passionate about helping clients acheive their business goals? Do you enjoy learning new technology and problem solving? Then Essential Management is for you!
Your Role and Responsibilities
The Essential Management operations team ensures the service is highly available and fully optimized in a 24/7/365 environment. Team members are located worldwide, and frequently communicate and work with customers and other development team members to ensure the services are optimal. As a Resource Deployment Manager supporting the Essential Management team you will be responsible for resource scheduling and deployment, contractor pipeline, and skills tracking, on-boarding subKs and reporting and metrics related to resource utilization.
Required Technical and Professional Expertise
• Strong and intuitive communication skills and client relationship building.
• You admit to problems you see, while focusing on what you intend to do about preventing or mitigating for them.
• You see mistakes as opportunities to learn and grow your experience from, for future prevention.
• Project Management Experience
• Working knowledge of cloud services operations & supporting large scale global complex environments
• Experience managing clients expectations and large scale delivery projects
• Bachelors Degree or technical equivalent experience
Preferred Technical and Professional Expertise
- 5 years expericen with resource deployment and/or management experience
- Project Management Certification
- Experience with Resource forecasting and planning
- Experience with onboarding and the contractor process including billing, purchase orders