Restaurant Captain jobs in Surat at Herbshire

As a Restaurant Captain, you will play a pivotal role in ensuring exceptional customer service and seamless operations within the restaurant. Your primary responsibility will be to oversee the front-of-house activities, including greeting guests, managing reservations, coordinating seating arrangements, and maintaining a welcoming atmosphere. You will work closely with the restaurant staff to ensure that all guests have an enjoyable dining experience.

Responsibilities:

Greet and escort guests/customers to their allocated tables

Assist in managing/handling guest restaurant reservations

Good knowledge of menu (food and beverage) and presentation standards; offer menu recommendations upon request and aptly suggest additional options

Able to anticipate any unexpected guest needs with prompt and efficient reaction

Serve guest orders as per restaurant standards

Record transaction/orders in Point of Sales terminal at the time of order

Communicate order details to the kitchen staff, in particular VIP, special instructions etc.

Constantly ensure the cleanliness and organization of work areas, chinaware, silverware, glassware, and that the whole restaurant is always kept presentable at all times

Review order dockets to guarantee correct and efficient preparations for orders received to present the accurate final bill to guests and process payment

To check the accuracy of bill/checks before presenting to customer or processing the payment

Perform shift closing on the Point of Sales terminal; tally cash and credit card settlements

Ensure that the whole restaurant is always kept clean, organized and presentable at all times

Ensure that brand standards and SOP’s are consistently implemented

Complete closing duties, including restocking items, closing reports, etc.

Routine inspection of all outlet equipment to assure all are in proper working condition and prepare a list of equipment in need of repair and maintenance

Take an active role in coaching and developing junior staff

Ad-hoc responsibilities assigned by the Manager