Job Role
- Handling the customer
- Billing and order taking
- Baking and Preparing sandwich
- Restaurant maintenance
- Store inventory
- Guest satisfaction
- Maintaining Restaurant hygiene
- Following the Sops and qualities
Responsibilities:
Responsible in assigning guests to tables, maximizing the utilization of the space to the best advantage.
Making sure that every guest is greeted, seated promptly and well attended.
To ensure that guest on every table receives attention and service.
To be familiar with the daily station assignments of staff.
To monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
To collate guests’ feedback and maintain and update the guest history system.
To prepare a monthly report of guest comments, guest list and report that assist business decision.
Fully understand the operation of the restaurant and Service Sequence.
To be constantly aware of activities of the hotel.
Assist in preparation and distribution of all promotional material.