We require Restaurant Guest Relation Executive for the duties performed at at restaurant. We will
train for preparing food and other duties one needs to fulfil. We have
an age criteria of 18-23yrs. We prefer freshers but anybody with
experience of hospitality industry but aged upto 30 Years is also
welcome to apply. We are looking for the candidates residing around
Jalandhar west area or who can easily commute to our place easily.
Welcome guests during check-in and give a fond farewell to guests while checkout.
Handling guest complaints and concerns in an efficient and timely manner.
Overseeing VIP guests, arrivals and departures.
Coordinating and multi-tasking job duties in a busy environment.
Should possess detailed information about the Hotel, city as well as the competition.
Detailed information regarding arrivals and room requirements.
Have up-to-date information on daily room occupancy
Providing excellent customer service as per hotel standards.
Greeting guests as they enter and exit the hotel.
Providing information regarding the Hotel, town attractions, activities, etc.
Check on VIP reservations, and complete their pre-registration formalities.
Allocate rooms to all arriving guests.
Maintain up-to-date information on room rates, current promotions, offers, and packages
Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
Coordinate with housekeeping for clearing of rooms.
Collect Guest feedback during guest departure along with his likes and dislikes.
Perform basic cashier activities as and when required.
Maintain guest lockers for safe custody.
Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
Give proper and complete handover to the next shift
Should be able to handle all guests without bias or prejudice.
Follow the house rules and policies laid down by the management.
Adhere to strict staff grooming and hygiene standards.
Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
Good command of the English language is essential, both written and verbal
Must possess strong organization time management skills, and attention to detail.
Must be guest service-focused and a team player.
A positive attitude and outgoing personality is essential.
Must be able to work shifts – days, evenings, weekends, and holidays.
Ability to relate well to Hotel guests and employees.
Professional in demeanor and presentation.
Personable, enthusiastic, self-motivated, and able to work independently.
Observant, discriminating, and detail-oriented
Ability to understand and carry out oral and written instructions and request clarification when needed.
Strong interpersonal and organizational skills.
Able to work morning, evening, weekend, holiday, and overnight shifts.
Fresher 
Salary not disclosed 
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