A retail sales executive's job involves assisting customers by providing product information, processing sales transactions, and resolving issues to achieve sales targets and build customer loyalty. Key responsibilities include maintaining an organized and visually appealing store, managing inventory, actively promoting sales and services, and collaborating with team members to enhance store performance. The role requires strong customer service skills, product knowledge, and an ability to meet sales goals in a retail environment.
Key Responsibilities
Customer Engagement:
Greet and assist customers, answer their questions, and provide detailed information about products and services.
Sales & Transactions:
Process sales, returns, and exchanges accurately and efficiently using a point-of-sale (POS) system.
Product Knowledge:
Understand product features, pricing, promotions, and after-sales services to effectively guide customers.
Merchandising & Store Appearance:
Maintain product displays, arrange merchandise, restock shelves, and ensure the sales floor is tidy and well-organized.
Inventory Management:
Support inventory tasks by receiving and unpacking shipments, conducting stock counts, and reporting discrepancies.
Customer Service:
Handle customer complaints and issues promptly and professionally to ensure satisfaction.
Sales Targets:
Work to achieve individual and store sales goals and promotions.
Skills & Qualities
Strong customer service and communication skills.
Excellent product knowledge.
Ability to work independently and as part of a team.
Good organizational and time-management skills.
Basic math and business understanding.
Sales-driven and results-oriented mindset.
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