A Retail Sales Executive drives sales by assisting customers, providing product expertise, managing displays, handling transactions, and achieving targets, ensuring excellent service, maintaining store organization, and keeping updated on promotions and trends, with some roles involving field visits for client relations and training retail staff. Key duties include greeting customers, offering personalized advice, cross-selling, managing stock, processing sales, resolving complaints, and reporting sales performance.
Key Responsibilities
Customer Engagement: Greet, assist, and engage customers to understand their needs and recommend products/services.
Sales & Targets: Achieve individual and store sales goals, actively promoting offers and upselling.
Product Knowledge: Maintain deep knowledge of products, services, promotions, and market trends.
Merchandising: Arrange attractive displays, keep the store tidy, and ensure optimal product placement.
Transaction Handling: Process sales, returns, and exchanges accurately and efficiently.
Inventory Management: Assist with receiving, unpacking, stocking, and tracking inventory.
Customer Service: Handle inquiries, resolve complaints professionally, and build customer loyalty.
Reporting: Prepare sales reports and provide feedback to management.
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