Kindly find below details attached job description for the position of Sales Associates.
Areas Of Responsibility Measures of Success How to Achieve it Customers Deliver the shopping experience that our customers demand.
Every customer is approached and has a great service experience
Every customer is greeted and are offered help within two minutes of entering the store All customer details are collated to improve the CRM database
New initiatives are successfully implemented in your area.
Always Putting the customer’s needs first Greeting customers immediately when they enter store. Shows urgency in providing service to customers and satisfying their needs Exploring the underlying reasons for recurring customer problems and also going the extra mile to find the solutions thereby reducing returns Dealing with customer service issues such as queries and complaints Striving to have long lasting and fruitful relationships with each of our customers Providing Consultative Selling Services to the Customers Responsible for converting the prospective customers into actual customers Engage the customer for fact finding, pursuing the Need VS Purchase, and deliver the recommended solution Identifies situations involving un satisfied customers and acts quickly for resolution
All customer complaints are resolved.
You are aware of all customer complaints and take appropriate action to prevent reoccurrence. You train your team to respond to routine customer queries/complaints. You know the refund /exchange policy in relation You understand manufacturing and non-manufacturing faults.
India’s First Vocational Skills University, TeamLease Skills University (TLSU) is co-located within the ITI Tarsali campus at Vadodara and is a PPP with Department of Labour and Employment, Government of Gujarat. Increasing level of unemployment complemented by a weak education and skill level made it imperative for us to set up a higher education institution that addresses the needs of all employers.