Retail Sales recruitment in India - lenskart solutions private limited

Kindly find below details attached job description for the position of Sales Associates.

 

Areas Of Responsibility Measures of Success How to Achieve it
Customers
Deliver the shopping
experience that our
customers demand.

Every customer is approached
and has a great service
experience

 Every customer is greeted and are offered help within two minutes of
entering the store
 All customer details are collated to improve the CRM database

New initiatives are successfully
implemented in your area.

 Always Putting the customer’s needs first
 Greeting customers immediately when they enter store. Shows urgency in
providing service to customers and satisfying their needs
 Exploring the underlying reasons for recurring customer problems and also
going the extra mile to find the solutions thereby reducing returns
 Dealing with customer service issues such as queries and complaints
 Striving to have long lasting and fruitful relationships with each of our
customers
 Providing Consultative Selling Services to the Customers
 Responsible for converting the prospective customers into actual customers
 Engage the customer for fact finding, pursuing the Need VS Purchase, and
deliver the recommended solution
 Identifies situations involving un satisfied customers and acts quickly for
resolution

All customer complaints are
resolved.

 You are aware of all customer complaints and take appropriate action to
prevent reoccurrence.
 You train your team to respond to routine customer queries/complaints.
 You know the refund /exchange policy in relation
 You understand manufacturing and non-manufacturing faults.