Amazon Web Services jobs - Technical Support Associate

Technical Support Associate

Amazon Web Services
experience Fresher
salary Salary not disclosed
qualification
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Posted: 4 Years ago
Views: 13
Applications: 7
Openings: 30

Job Description

Role 1 - Technical Customer Support Associate – Trust & Safety

Eligibility Criteria:

  • BE/B.Tech, BCA from 2018 & 2019 batch Graduates, with good communication skills both verbal and written. Flexible to work in shifts and staggered week offs. 

Amazon is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Amazon Web Services (AWS) Simple Email Service Investigation team. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online risk. All candidates will be analytical and capable of succeeding in a fast-paced team environment.

The Risk Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions.

The Risk Investigator will be required to engage in frequent written and verbal communication. They may also be required to contact customers by phone.

Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department. Willingness to work weekends and overtime during peak periods

Preferred qualifications:

  • Background with eCommerce, risk, and fraud investigations
  • Self-disciplined, diligent, proactive and detail oriented
  • Time management and organizational skills
  • Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent
  • Demonstrated ability to deal with ambiguity
  • Excellent written and spoken English and an ability to compose a grammatically correct, concise and accurate written response
  • Demonstrated ability to analyze problems logically 
Role 2 - Technical Customer Support Associate 

Eligibility Criteria: BSc, B.Com, BBA/BBM from 2018 & 2019 batch Graduates

AWS Customer Service, within ADCI, provides global support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. AWS Support team helps AWS customers understand what Cloud Computing is all about, and whether it can be useful for their business needs. This team also helps with account and billing related inquiries, and interface with Amazon teams focusing on AWS to provide the perspective of the Voice of the Customer.

As an AWS Customer Support Associate, within ADCI, you'll help field customer e-mail and phone contacts, interface with AWS Developer Support Reps, and represent ADCI as you interact directly with our developer community to resolve support issues. You will work with exceptionally driven, customer-obsessed customer service associates and leadership. You will act as a Cloud Computing evangelist in the leading edge of this growing industry.

 

In addition, your responsibilities will include, but will not be limited to, the following:

  • Providing prompt, efficient, detailed, customer-oriented service to Amazon's AWS customers.
  • Working with other customer support teams to ensure a consistent and high-quality level of support.
  • Being a voice and advocate for our customers when something doesn't feel right.
  • Driving projects that improve support-related processes.
  • Working with customers to understand how they use AWS services, and providing valuable feedback to business and development teams.
  • Acting as an advocate for our customer, reporting and acting on observed areas for improvement.
  • Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
  • Assisting with customer communication during Amazon's AWS critical launches and support events.
  • Assuming responsibility for developing detailed knowledge about specific product lines and features.
  • Making sure internal knowledge reference pages are updated.
  • Driving projects that improve support-related processes.
  • Working with customer support teams to ensure a consistent and high-quality level of support.
  • Supporting the customers to understand how they are using our services, and providing feedback to business and development teams.

 

Basic Qualification:

  • 0-5 years of experience working directly with customers to resolve issues. (Account and billing queries handling experience preferred).
  • Familiarity with Web Technologies and the Internet.
  • Proficiency in MS Office, with an emphasis on Excel.
  • Ability to summarize technical customer issues into notes that are readable by other parties (you can paraphrase a complex issue while writing for comprehension).
  • Ability to work weekends and/or evenings.

 

Preferred Qualification:

  • A drive to dig into the details of a system or process to solve customer problems.
  • Experience in Technical Support.
  • Some college experience in a technical field.
  • Excitement to learn new technologies and help customers succeed.
  • Excellent oral and written communication skills.
  • Proven success in a fast paced support environment.
  • Experience building or hosting a website.
  • Known as the go-to person in your family for technology related questions.
Mandatory requirement for both roles:

  • Candidate must be able to join before March 15th 2020
  • Candidate must have Excellent oral and written communication skills
  • Candidate should have completed at least bachelor’s degree in any stream
Interview Rounds:

1. AWS Online Test
2. Face to face Interview

Work Location: Bangalore

Salary: A+


Job Particulars

Role Others
EducationBCA, BE/B.Tech, BSc
Who can applyFreshers
Hiring Process Face to Face Interview, Written-test
Employment TypeFull Time
Job Id279865
Job Category Others
StateKarnataka
Country India

About Company

Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon’s cloud product line, referred as Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. Amazon Development Centre (India) Private limited (‘ADCI’),is looking for an experienced and qualified personnel to join its Customer Support team in India focusing on Amazon’s AWS – referred as AWS Support team. 
As a member of the AWS Support team, employed with and working for ADCI, you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications on AWS Cloud.

AWS Customer Service, within ADCI, provides global support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. AWS Support team helps AWS customers understand what Cloud Computing is all about, and whether it can be useful for their business needs. This team also helps with account and billing related inquiries, and interface with Amazon teams focusing on AWS to provide the perspective of the Voice of the Customer.

Do you think Cloud Computing is fascinating? Do you ever ponder the backbone that powers internet TV and social media? Are you passionate about driving customer success? Interested in learning new technologies? Do you thrive in a dynamic, fast-paced environment? Do you love discussing new technologies with your friends and family? Does the idea of launching a load balanced java application in Singapore from your laptop in Seattle make you smile? 
As an AWS Customer Support Associate, within ADCI, you'll help field customer e-mail and phone contacts, interface with AWS Developer Support Reps, and represent ADCI as you interact directly with our Developer community to resolve support issues. You will work with exceptionally driven, customer-obsessed customer service associates and leadership. You will act as a Cloud Computing evangelist in the leading edge of this growing industry. 

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