Robot Pilot - Technical support jobs in Bangalore at Cognicept Systems

Job Description:Robot Pilots are the front line of Cognicept’s operation and play an essential role in the successful deployment of robotics: remotely resolving, analyzing, and reporting robot errors. Providing a quick resolution to the client robot system is the highest priority. These interventions ultimately lead to better performance and more sophisticated applications of robotic systems. Robot Pilots use an error reporting management system to document their interventions and findings into a centralized database which is then used by the client, other Cognicept Robot Pilots, and our engineers located worldwide.
Key responsibilities:-
- Incident Management for robot issues within SLA.- Error handling and resolution.- Remote monitoring and robot operations.- Help robots find their way by remotely correcting their internal “GPS” location and driving/controlling the robot through unpredictable situations using Cognicept’s propriety intervention system (it’s like a video game).- Identify and report errors/failures/bugs, and suggest improvements to processes and technologies.- Manage inbound and outbound calls in a timely manner.- Follow communication “scripts” and standard operating procedures.- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.- Keep detailed records of all interventions in the Cognicept database.- Track personal/team qualitative and quantitative KPIs with your line manager.- Take part in training and other learning opportunities to expand knowledge of Cognicept and the position.
Skills/Qualifications:- - Experience with incident management, customer service and tech support (preferred).- Solid oral and written communication skills.- Solid reading comprehension and listening skills.- A keen eye for detail.- Ability to work both independently and as part of a team.- Excellent time to task management.- Owns a laptop that runs Google Chrome and has a headset (BYOD culture).- Owns a functional smartphone with a data plan and an Indian phone number.- Able to work in 24/7 shift with 6 days of working.

No one is perfect...not even robots. Cognicept Systems steps in when robots get confused. Founded in 2018, Cognicept is focused on allowing robots to thrive in the wild of warehouses, hotels, and sidewalks, outside of the comfort of their predictable environments. What sets us apart is our human approach to this -- we realize there is a need for human intervention when automation fails. Cognicept’s “Robot Pilots” use proprietary intervention system to remotely troubleshoot any robot-related issue. By making previously unpredictable applications reliable and enabling robots to perform to higher standards, we enable our customers to focus on what they do best. Our product currently serves mobile robotics platforms that operate in unstructured environments but our goal is to quickly expand into new and exciting use-cases, including robotics arms, vision systems, and aerial vehicles.

We are backed by

-Antler.co - a highly selective global start-up accelerator.

-Sequoia Surge - a rapid scale-up program for startups in India and Southeast Asia.

Featured in Yahoo News, Tech in Asia, Association of ComputingMachinery, and The Business Times. We have offices in Singapore and India. We are quickly expanding to other major cities around the world. If you have a love of learning, are drawn to hard problems, and want to build a bridge to our future, we'd love to meet you.