Lasai tech jobs - Role Support Engineer Skills Technical Support

   Minimum 3 years’ experience in a technical support or software development organization (Tier 3 experience preferred),in the online industry for a high volume commercial website or service, Organic & Paid search experience preferred

·         Minimum 1 year experience using SQL required with ability to manipulate data rapidly and use complex joins

·         Professional with experience in online advertising, social media, marketing and/or project management preferred

·         Experience with Excel and Outlook and Microsoft suite of standard programs.

·         Should be ready to work night shifts and weekend

·         Advanced problem-solving ability to drive great customer service and strong team relationships    

·         Ability to analyze and visualize large data sets   

·         Experience working with remote/virtual teams; ability to collaborate across boundaries    

·         Work well independently, ability to manage one's time, as well as strong cross and group collaboration and interpersonal skills; Work in a team environment leveraging others’ ideas, contributing to others’ success    

·         Willingness to embrace change; desire to learn and always improve    

·         English language skills including strong verbal and written communication skills required for all levels of stakeholders.

·         Must be well-organized with strong attention to detail; Strong documentation skills to be utilized for case management, knowledge capture, bug management and training    

·         Motivation and passion for the success of the customer; customer obsession   

Thanks,   Minimum 3 years’ experience in a technical support or software development organization (Tier 3 experience preferred),in the online industry for a high volume commercial website or service, Organic & Paid search experience preferred

·         Minimum 1 year experience using SQL required with ability to manipulate data rapidly and use complex joins

·         Professional with experience in online advertising, social media, marketing and/or project management preferred

·         Experience with Excel and Outlook and Microsoft suite of standard programs.

·         Should be ready to work night shifts and weekend

·         Advanced problem-solving ability to drive great customer service and strong team relationships    

·         Ability to analyze and visualize large data sets   

·         Experience working with remote/virtual teams; ability to collaborate across boundaries    

·         Work well independently, ability to manage one's time, as well as strong cross and group collaboration and interpersonal skills; Work in a team environment leveraging others’ ideas, contributing to others’ success    

·         Willingness to embrace change; desire to learn and always improve    

·         English language skills including strong verbal and written communication skills required for all levels of stakeholders.

·         Must be well-organized with strong attention to detail; Strong documentation skills to be utilized for case management, knowledge capture, bug management and training    

·         Motivation and passion for the success of the customer; customer obsession   

Thanks,