Syniverse jobs - Routing Analyst

To monitor, open and change routes with respect to momentum pricing and quality, besides maintain all routing related systems for both A2P and P2P service. Evaluate options to reduce costs without compromising on quality standards
Execute coverage test on a weekly basis to update internal routing tables with priority changes according to cost and quality optimization
Update/review SMS fee table according to price changes
Expand coverage by identifying new routes while replace some of the old invalid routes
Update all internal systems with current operator data to manage dependencies
Participate in ‘clean up’ projects to ensure data accuracy and consistency in Syniverse systems
Report and recommend potential destinations to Procurement team in order to cover them
Correspond with clients on routing specific requests, besides collaborate with Support team in case of customer complaints
Engage with Sales, Technical and Commercial teams to understand and conclude various internal matters
Create process and other relevant documentation within the department for future reference
Liaise between internal and external stakeholders to resolve customer complaints
Constantly monitor the traffic to the advantage of Syniverse as per momentum pricing Experience Requirements
Completed upper secondary education (ISCED level 3)
2 to 3 years of experience in mobile messaging business with knowledge in routing, product management, system engineering or operations.

Knowledge Requirements
MS Office – Intermediary Level
Understanding of mobile business operations
Excellent English language skills(verbal/written) are mandatory
Any other European language would be an advantage
Interpersonal Skills
Analytical Skills
Problem Solving Skills