· Monitor and manage Bots and automated processes
· Provides RPA support or technical support services typically in a defined moderately complex project
· Conducts a wide range of technical analysis to troubleshoot RPA performance or execution issues
· Reviews system requirements and business processes; coordinate infrastructure installation, and implements software solutions
· Analyzes software support requirements
· Supports infrastructure and platform with users during development, user acceptance testing, and production
· Manage environments, release automated processes to various environments and support post implementation
· Maintain/update documentation of RPA processes and Platform management
· Monitor and manage RPA Platform
· Support releases and testing of automated processing
· Manage Bot users and integrated applications
· Maintain Controller schedule
· Lead support team by providing assistance and guidance to Controllers as well as facilitating the team s success
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