We have an URGENT OPENING for a passionate individual for the position for Online Marketing Executive. You will handle online customer interaction, brand reputation, respond to customers queries on call and email, handle online customer queries, etc. DUTIES
Handle incoming customer calls and emails
Respond to those calls and emails with the right information
Provide solutions to customers' problems/issues.
Ensuring all the calls and emails are properly documented for future reference.
Supporting operations teams and management with good customer service
Provide splendid customer services to customers in a friendly and courteous manner at all times
Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
Improve the Customer's Experience with the Client Services by ensuring that the Customer's Issues are attended
promptly and all their concerns are resolved immediately.
Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines strictly comply
to while servicing the customers.
Suggest effective ways through which the Client can promote its products and services and increase customer
Ensure that customers confidential information is properly protected and only used for official purposes.DESIRED CANDIDATE PROFILE
What you need to have:
Having previous experience in customer support.
Must have good communication skill.
Must have a passion for service and a good understanding of a product
Should be a TEAM PLAYER and flexible enough for multitasking.
Proficient in using MS Office including Word, Excel, PowerPoint
Initiate listening of the brand on social media, digital, web.
Proficient in English, should be able to come up with immediate creative responses.
Should be ready to work in shifts i.e Rotational Shifts
Experience required: 2 years + ExperienceKEY SKILLS
TRAKBOND engages in the development of next gen IoT wearable devices which provide safety and real-time tracking of individuals, families & assets. The company offers wrist-based, hang able and clippable devices, which can track user's location, routes and provides real-time notifications of important events. TRAKBOND is is headquartered in Sec-62, Noida, and its India's leading and fastest growing IoT wearable safety solution company. Our mission is to bring peace of mind, by securing the ones you love the most. We design products and experiences that enables you to track your loved ones, anytime and wherever they are.