Responsibilities:
Maintain accurate records and proper follow-ups of customers.
Explain our services to customers over the phone and understand their requirements to guide them to choose a suitable service/product from our portfolio.
Collect cash from loan defaulters and ensure recovery as per the assigned KRAs.
Proactively suggest policy changes on collections and communicate process issues to customers and other teams.
Maintain proper feedback of each contract and provide the same as and when requested.
Maintain MIS of recoveries done and their month/quarter/year-end status.
Ensure adherence to SOP for the recovery.
Skills:
Excellent communication and negotiation skills to effectively communicate with customers and other teams.
Perseverance, hard-working, and target-driven personality to drive sales collection numbers.
Ability to maintain accurate records and proper follow-ups.