Customer Engagement Executive Job Opening in Scapia Technology Private Limited at Tamil Nadu

capia Technology – Customer Engagement Executive Job Description (JD)

Company: Scapia

Role: Customer Engagement Executive (Inside Sales)

Industry: FinTech / Credit Cards / Customer Service

Job Summary

Scapia is looking for energetic and customer-focused executives to engage with potential customers, explain the benefits of the Scapia Credit Card, and help customers complete their credit card application process. The role is target-oriented and involves interacting with customers through phone calls and digital channels.

Key Responsibilities

• Contact customers through outbound calls.

• Explain Scapia Credit Card features, benefits, and offers.

• Understand customer requirements and answer their queries.

• Assist customers in completing the application process.

• Follow up with interested customers until the application is completed.

• Achieve daily and monthly sales/conversion targets.

• Maintain customer information in CRM.

• Coordinate with internal teams for application processing.

• Ensure a high-quality customer experience.