Duties:
? Assisting customer by designing organization solutions that meet their needs utilizing design
software
? Establish rapport and build a professional relationship with clients
? Receiving daily inquiries from customers via email, and either addressing or redirecting to the
appropriate party
? Provide a world class sales experience on each and every interaction
? Prepare sales quotes for customers based on their needs
? Provide timely follow-ups to ensure effective closing of all sales opportunities
? Meeting key performance indicators which include but are not limited to sales, average handle
time, productivity and overall quality
? Maintain product knowledge and stay current with all marketing promotions
? Be a brand ambassador
? Potentially perform quality checks on emails sent by department team members to ensure
adherence to NewAge best practices
Qualifications:
? Experience in a fast paced customer service/sales environment
? Design experience with kitchen, garage, landscaping and/or bathroom designs is a plus
? Interior design and passion for home décor a plus
? Excellent written and verbal communication skills
? Strong customer service and business acumen
? Ability to work independently and to demonstrate initiative
? Working knowledge of Microsoft Office 2013 in particular Outlook, Word and Excel
? Experience with a big box store, home improvement or logistics/freight company is an asset
.