Viva Toyota jobs - Sales Executive

Roles & Job Responsibility

The Sales Executive is accountable to increases sales, company profitability and to ensure customer satisfaction and relationship building, by working with customers – Internally and Externally. You will provide expert product selection and assistance to all customers and conducting customer visits if needed

Deliver superior customer service.

• Prepare Customer Profile Card.
• Demonstration of vehicle to customer
• Offer Test Drive, value chain products, fill commitment checklist after confirmation from customer
• Completion of customer order booking formalities (both manual & in system)
• Arrange for field test drive to customers in coordination with Test drive Incharge
• Coordinate with concern department to ensure the readiness of vehicle as per delivery date & time agreed
• Explanation of documents to customer during new vehicle delivery (KYV, safety booklet, owner’s manual, invoice, form 21 etc.)
• Take Customer feedback on delivery
• Achieve retail targets for vehicle & value chain products (finance , insurance , accessories etc.)
• Attend all product trainings as per schedule
• Attend Morning, weekly & evening review meetings
• Other personal traits: reliable, tolerant, determined, well presented, businesslike, polite, well-mannered, able to get on with others, a team-player, resourceful and creative.
• Present company products and services to existing and potential clients.
• Responsible for converting the walk-ins at the showroom.
• Make follow-up contact with previous visitors to the showroom
• Primarily the responsibilities are to manage sales at the showroom.
• Responsible for achieving the monthly and annual sales targets as planned.
• Respond to and follow up sales enquiries
• Responsible for effective conversion of walk in customers.
• Prepare reports on sales activity and effectiveness of product demonstration
•  Responsible for Monitoring competitive environment, identifying key market and business information.
• Maintain and develop existing and new customers through planned individual account support, and liaison with internal order-processing staff.

Authority & Organizational Position

• Reports to Team Leader