DUTIES AND RESPONSIBILITIES
• Greets all customers promptly; provides timely professional service.
• Completes Customer Records (CDIF) promptly and accurately.
• Provides excellent customer service by listening to customer inquiries and
requests, asking questions to identify needs, resolving customer concerns, and
sells additional services when appropriate.
• Builds customer loyalty and promotes the dealership brand image.
• Is accurate and timely in completing paperwork and assigned tasks.
• Sells accessories, Insurance and Finance products.
• Delivers vehicle to customers in a positive and memorable way.
• Effectively prospects by phone, mail, e-mail and face-to-face to meet prospect
generation targets.
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