1. Perform Research and Data Analysis :
a. Person will be responsible for gathering data and doing research.
b. Responsibility will include using customer service data, observations and market trends and reports to get a clear picture of the departments operations and constant ways to improve it.
2 . Develop Strategies and Way forward :
a. Post market research and conclusive analysis, candidate must be able to develop process improvement strategies.
b. Should be able to work closely with various internal teams including Product, Marketing and Sales to get the strategies implemented.
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