Sales Jobs Opening in Mahindra Last Mile Mobility Limited at Bengaluru

1. Sales Consultant - Job DescriptionsPosition TitleSales ConsultantDepartmentSalesReporting toSales ManagerLocationKR-Puram Mahindra MobilityProfiles Reporting to this RoleNAEducational Qualification & Experience• Graduate (Technical / Non-Technical) / MBA
• Sales qualification would be added advantageOverview of the RoleThe Sales Consultant is responsible for selling new vehicles with the objective of achieving Volume and Customer Satisfaction standards. Assist customers in determining vehicle needs and completing financing and paperwork, wherever applicable. Build customer loyalty and increase Customer Satisfaction through professionalism, trustworthiness, sincerity, positive attitude and a business-like appearance in every customer touch point.Key Responsibilities• Greets all customers promptly; provides timely professional service.
• Completes Customer Records (on Sales Genie App) promptly and accurately.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify needs, resolving customer concerns, and sells additional services when appropriate.
• Follows the Sales Process defined while interacting with customers (6 step demo, SANKALP)
• Uses all digital aids effectively in customer interaction to drive a superior customer experience(7”, 10” tab, ISVR, BSH, TDAA, Sales Genie)
• Effectively prospects by phone, mail, e-mail and face-to-face to meet prospect generation targets.
• Improve SSI or any other customer satisfaction related scores
• Builds customer loyalty and promotes the dealership brand image.
• Is accurate and timely in completing paperwork and assigned tasks.
• Sells accessories, Insurance and Finance products.
• Delivers vehicle to customers in a positive and memorable way.
• Identifies repeat customers and treats them accordingly.
• Contacts previous customers, especially those who are ending their finance tenure, about new