1) Answers all customer inquiries thru personal, phone or e-mail.
2) Provides quotations to identified customers (local & international accounts).
3) Tracks and updates status of all purchase orders
4) Reviews and updates records of all existing and new customers
5) Notifies customer accounts of scheduled dates, time of arrival and Technician assigned to each job.
6) Notify and reminds Technicians of Calibration due dates on M.P.C. standards.
7) Performs initial inspections on deliveries to customers which includes checking of documents and shipping process needs
8) Generates status reports needed by the sales team:
a. Print Recall Lists by Month and separate by; Area, Due Date and time to complete, separate and note on recall list amount of Electronic and Mechanical equipment, note specific items, special instructions, etc.
b. Create and Post Monthly Calendars. (See Operations Manual for specifics.)
c. Review Field Service Calendars as scheduled with Office Manager.
d. Create Account folders keeping each job separate in same order as Calendar for quick reference.
e. Update calendar on a daily basis as receipt of Confirmation, Purchase Order Number, changes on equipment type or count or request of date change arrive from Customers.
f. Create and Maintain “Field Service Folder Checkout and Return” log.
9) Assists the accounting department in providing needed information for customer collections
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