Set sales goals and objectives to be reached by a sales team within a period of time such as the target amount of sales made and new customers found.
Ensure that sale prices and promotions are passed through the register as they should.
Oversee fuel deliveries to service station.
Use various types of communication channels such as verbal, handwritten, digital and telephonic communication with the aim of constructing and sharing information and ideas.
Report fuel transactions and supplies purchases; operate computerised cash registers; process credit card transactions and cash purchases; compose balance sheets; operate cash drawers and carry out cash deposits.
Monitor fuel prices on a daily basis and adjust whenever necessary; ensure compliance to company procedures.
Comply with specific legal regulations, e.g. install the necessary systems and provide the necessary documentation, in order to obtain the relevant license.
Ensure that goods are labeled with all necessary labeling information (e.g. legal, technological, hazardous and others) regarding the product. Ensure that labels respects the legal requirements and adhere to regulations.
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
Work closely together with visual display staff to decide how items should be displayed, in order to maximise customer interest and product sales.
Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.
Apply methods used for setting product value taking into consideration market conditions, competitor actions, input costs, and others.
Refill fuel tanks in exchange for money.
Ensure all employees are providing excellent customer service in accordance to company policy.
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
Supervise employees activities on operating the fuel pumps and ensure the safety of their operations.
Collect and analyse sales levels of products and services in order to use this information for determining the quantities to be produced in the following batches, customer feedback, price trends, and the efficiency of sales methods.
Negotiate terms such as price, quantity, quality, and delivery terms with vendors and suppliers in order to ensure the most beneficial buying conditions.
Apply theft and robbery prevention; monitor security surveillance equipment; enforce security procedures if needed.
Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.
Conduct cost estimates and budget planning. Monitor the budget, as well as costs and expenses. Forecast the budget development continuously. Report on the budget.
Undertake ordering of services, equipment, goods or ingredients, compare costs and check the quality to ensure optimal payoff for the organisation.
Come to an agreement between commercial partners with a focus on terms and conditions, specifications, delivery time, price etc.
Command products from relevant suppliers to get convenient and profitable products to purchase.
Prepare and make up regular reports on the types and amounts of fuel, oil and other accessories sold in fuel stations over a period of time.
Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.
Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
Implement and monitor company activities in compliance with legal contracting and purchasing legislations.
Schedule and direct the daily activities in a fuel station.
Attitude that puts customers at the centre of the business in all cases.
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
Enforce fuel storage regulations, in accordance with governmental and environmental policies and regulations.
Adhere to standards of hygiene and safety established by respective authorities.
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