NetApp jobs - Sales Operations Program Manager

Job Summary
The Renewal Operations team is responsible for helping NetApp identify and execute on sales opportunities within the NetApp Customer base. As a Sales Operations Program Manager, you are responsible for planning and managing programs and defining recommended process improvements to streamline and report on all metrics. The team is accountable of enabling success of renewal AOP for NetApp thus understanding the installed Base lifecycle is critical. This role is a pivotal role in driving transformational approach to renewals operations for NetApp.
Responsibilities
The role focuses on building programs to drive success of Inside Sales Reps and to improve quoting processes and systems. You will focus on identifying and assessing gaps to drive inside service renewal sales productivity, and success criteria. Based on your findings, you will design and implement process changes in our core tools, suggest modifications to policies, rules of engagement and benchmark inside sales people against key drivers of productivity. In parallel, you are accountable for driving process and system improvement to reduce renewal quoting time by 60% and are responsible for the offshore quoting team’s success. As a member of the team you will work with cross-functional teams from various organizations within NetApp to drive the overall success of the programs. This is a challenging position with the opportunity to directly impact the effectiveness and success of the sales organization and customer satisfaction.
Job Requirements

• Proven ability to re-engineer existing business processes in a dynamic work environment.
• Design and implement process changes in our core tools, suggest modifications to policies, rules of engagement, compensation plans and benchmark inside sales against key drivers of productivity.
• PMI certification or demonstrated Program Management experience and project execution success at an Enterprise level.
• A passion for data analytics. Experience with defining, planning, and operationalizing large initiatives is a must
• 8+ years of experience with Renewal Quoting, renewal business and/ or with Installed base churn activities.
• Hands on experience where you have been personally responsible for recommending and implementing process improvements.
• Proven ability to work collaboratively, and act in a lead role as a subject matter expert, within a team environment to meet aggressive goals and pre-defined measurement criteria
• Exceptional Communication skills both written and oral.
• Have worked in the high-tech industry with clear familiarity with go-to-market strategies
• A Creative and thought through approach to problem solving

Education
Master’s Degree, applicable certification, or equivalent experience required + 8 years’ experience
Bachelor's Degree, applicable certification, or equivalent experience required + 10 years’ experience