Greet and direct customers towards right product. Build rapport
Provide accurate information (e.g. product features and after-sales services)
Answer customers’ questions about specific products/services
Conduct feature comparisons to facilitate purchasing
Cross-sell products
Ensure racks are fully stocked Manage returns of merchandise
Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
Inform customers about discounts and special offers
Provide customer feedback to the Account Manager. Provide sales data to account manager every day.
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