Cornerstone jobs - Salesforce Administrator

This position offers an exciting opportunity in an internet software company with a smart workforce. Cornerstone is looking for a talented business analyst to drive a variety of new initiatives for our global client experience. The Salesforce Administrator will ensure that we are maximizing efficiency and capitalizing on the full features and benefits of the system based on business needs. We are seeking someone with excellent technical and communication skills who can interface directly with the customer facing team to understand their needs in order to administer and enhance the system accordingly. This person will promote adoption, keep current on new releases and AppExchange solutions, provide training, and more.
He/she must be a self-starter, who can take direction as well as provide direction when needed. Additionally, this role must also be a rockstar admin with proven Sales and Service Cloud experience within a global, multi-channel contact center.
In this role, you will…

• Team member for supporting Sales Cloud, Service Cloud, Community, Knowledge, Live Agent, and CTI-related issues.
• Work with leadership to create scalable solutions that support business strategy and growth
• Serve as team member to support for Sales & Support teams to assist with questions on internal systems and workflows
• Perform all the roles of the Salesforce CRM administrator including managing and maintaining databases, managing licenses, setting up profiles, installing company apps, create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objects and function
• Document and maintain potential new solutions or enhancements to existing solutions, as well as document business processes, and functional requirements
• Expand use of Salesforce Sales and Service Cloud and Community – attend planning meetings, assist with determining if /how salesforce.com can be used in new ways
• ...and being the rockstar you are, will be willing to take on additional responsibilities as needed!
  

You’ve Got What It Takes If You Have…

• Bachelor's degree in Computer Science or related experience and/or training
• At least 2 years of working with Salesforce on various implementations.
• Salesforce Advanced Admin and/or Developer Certification required
• Salesforce implementation experience and extensive experience with Sales Cloud, Service Cloud, Lightning, Communities, Knowledge, Live Agent, and CTI
• Experience in managing projects from conception to delivery
• Extremely detailed oriented and process focused
• Experience working on cross-functional, team projects
• Experience with salesforce.com and force.com APEX development a major plus
• A high proficiency in Microsoft Office, including Outlook Word, Excel and PowerPoint
• Able to grasp complex system workflows and understand cause/effect for actions taken in such systems
• Have outstanding written/oral communication skills, time management, and organizational skills