Salesforce Developer Service Cloud jobs in Pune at Snowflake

Reporting to our Director of IT Enterprise Sales Systems and Tools, this role will work closely with our Sales, Customer Enablement, Marketing, Finance, Engineering, Security and other business partners, as well as Executives, on Sales, Service, and Community Cloud needs.

Job Requirements

In Depth understanding of cases and other areas such as Service Contracts, entitlements, Milestones, Communities, Live Agent, and Knowledge.
Designed and developed solutions using Service Cloud automation (Flow, process builder, quick actions, macros, quick text).
Full understanding of use cases related to functionality for multiple interaction channels (communities, mobile, phone, email, web, chat, SOS/video channel, and social media.)
Collaborate with stakeholders and execution team to define and implement solutions using the Salesforce Service Cloud on Lightning Platform.
Hands-on development experience using Salesforce configuration and customizations using Apex, Visualforce, Triggers, Scheduled and Batch classes.
Manage the process of evaluating, communicating, testing, resolving support issues and deploying per the Salesforce platform upgrades/releases as needed.
Evaluate JIRA tickets/ Epics/User-stories to convert functional requirements to technical requirements.
Experience with Salesforce Lightning, Aura and LWC.
Salesforce Service Cloud Certified ( Preferred ) **

We’re looking for people who share our passion for ground-breaking technology and want to create a lasting future for you and Snowflake.

Are you up for the challenge?

Snowflake is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

About Snowflake

Founded by industry experts and backed by strategic investors, our disruptive built-for-the-cloud architecture was designed to push the limitations of conventional data warehousing.

Our teams breed ambition, challenge ordinary thinking, push the pace of innovation, in-service of the exploding demand for accessible data.
Snowflake is growing fast and we’re scaling our team to help enable and accelerate our growth. We’re passionate about our people, our customers, our values and our culture! We’re also looking for people with a growth mindset and the pragmatic insight to solve for today while building for the future. And as a Snowflake employee, you will be accountable for supporting and enabling diversity and belonging.

Snowflake started with a clear vision: make modern data warehousing effective, affordable, and accessible to all data users. Because traditional on-premises and cloud solutions struggle with this, Snowflake developed an innovative product with a new built-for-the-cloud architecture that combines the power of data warehousing, the flexibility of big data platforms, and the elasticity of the cloud at a fraction of the cost of traditional solutions.

Snowflake’s IT organization is seeking a Salesforce Developer to join our growing team. In this role you will have the opportunity to build business applications and design features to improve the reliability of our applications and systems. The team identifies time-consuming internal processes and then builds reliable automation solutions that scale with the size and growth of the company. If you are passionate about automating the processes and you have an excellent understanding of the Salesforce platform and products (Sales Cloud, Service Cloud, Communities, Steelbrick CPQ, etc.),consider joining us!