As a. SAP Basis lead/Manager you are expected to have experience managing SAP Basis delivery teams for customer accounts and responsible for end-to-end delivery of SAP Basis projects and Production support. You should have prior experience as a SAP Basis consultant with at least 10+years of hands-on experience managing Productive environments.
Technical Knowledge required for the position : SAP experience on all of the following NetWeaver technologies :
SAP Basis Netweaver Administration
SAP ERP, BW/BI, Business Objects, Enterprise Portal, SAP Exchange Infrastructure (SAP PI),SAP Cloud connector.
SAP J2EE 7.3 and higher
SAP Solution Manager 7.2 end to end configuration and administration like Technical onitoring, and Jobs monitoring.
SAP HANA 1.0 and 2.0 End to End database administration, Installation, upgrade and Performance Tuning
Knowledge and experience in managing applications running on Private /Public cloud(Google, Azure / Amazon)
Duties & Responsibilities
Responsible for end-to-end delivery transition to SAP Basis Production support teams
Strong interpersonal skills: able to collaborate and work in a team
Prepare Project Definition Document for the Customer Projects
Work with the Customer to define project scope, schedule, and resource requirements
Manage project implementations ensuring they are completed on time, within budget and performed as planned
Manage customer expectation ensuring project goals are being met, on time and within budget
Work with Subject Matter Experts (SME) during the execution of the project in terms of project control, progress reporting, quality assurance, financial management, risk management and escalation.
Develop and maintain best practices for project management implementation strategy.
Work with the Solution Architects and Technical Consultants to prepare Work Activity Reports for Customer approval & billing
Act as an interface with the client project sponsor to ensure customer satisfaction with the project delivery
Facilitate effective status communications between account teams and customers
Lead SAP Basis teams for shared and Dedicated delivery
Basis Service Management
Earlier experience of managing the delivery of L1, L2, L3 teams
Experience managing SAP Basis teams for large customer accounts
Educational background: university degree (Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems, etc.) or equivalent experience in T or relevant business area.
Conversant with ITIL processes, ITIL certification will be a plus
Experience handling global customers and leading teams across geographies
Experience handling complex migration, implementation, and upgrade projects will be a plus.
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