Sap Customer Service Consultant jobs in Vadodara at A Client Of HR Tech

Designation - Sap Customer Service Consultant

RESPONSIBILITIES:

Responsible for planning and executing SAP Implementation / Development / Support activities regard to SAP Customer Service or SAP S/4 HANA Service Management.

Understand client requirements, provide solutions, functional specifications and configure the system accordingly.

Ability to create presentation/workshop decks for Blueprint that need to be conveyed and be able to present them to the client.

Ability to create Process Flows in Microsoft Visios or SAP Signavio for the clients proposed business processes.

Ability to create Process Definition Document (PDD) / Configuration Design Document (CDD) and Testing Design Document (TDD) for the solutions provided.

Ability to configure SAP CS (Customer Service) and deliver work products / packages conforming to the Client's Standards & Requirements.

Strong configuration hands on experience in Customer Service.

Integration of the CS module with other SAP modules and with external applications.

Requirement gathering, SAP Configuration, specifying interfaces, and data migration.

Customer and Business Partner management

Service Contract and Quotation processing

Experience in integration with other SAP modules Reporting

Experience in third party Integration with SAP Service and maintenance orders

Provide services which can help Customer to address efficiency challenges. Help to prepare Customers existing landscape for further improvements. Help in redirecting capacity from operations to create opportunity for innovation by benchmarking Assessment and operations. Help Design of Operations efficiency roadmap. Implement and Realize improvements. Identify use cases which can be automated to benefit for client and optimize operational cost

Carry out Ticket-based documentation

Request involvement of SAP Product Support as necessary

Act as a liaison and Coordinate with Technical and other team members for resolution of issues

Proactively provide overall feedback to Production Support Manager

Monitor KPIs, report any issues and recommend solutions for improvement

Soft Skills:

Good communication, analytical and presentation skills, problem solving skills and learning attitude.

Should have good written and oral communication skills

Must be a good team player

EDUCATION