Dunzo jobs - Section Manager

Section Manager

Dunzo
experience 3 Years
salary Salary not disclosed
qualification
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Posted: 4 Years ago
Views: 6
Applications: 0
Openings: 1

Job Description

Section Manager

Experience preferred: 3 TO 5 YEARS

What you'll do:
  • Lead, motivate, and develop high performing teams of Customer Support Representatives (CSRs) within a time-sensitive and demanding environment to deliver on operational key performance indicators (KPIs)
  • Stay present and available for your team (~15 representatives); this includes covering the floor, answering questions, hosting weekly 1-on-1 meetings, and providing real-time feedback
  • Instruct CSRs and cultivate performance to serve our user and partner communities
  • Audit your team’s performance with weekly audits and guide towards progressive improvements; identify opportunities for additional training & development.
  • Guide enforcement of policies, including attendance; create and distribute reports to COE management, provide Senior Leadership with daily snapshots of team’s performance; escalate issues to Senior Leadership as necessary
  • Act as a Subject Matter Expert (SME). Identify trending issues and guide CSRs do the same in their daily work

What you'll need:
  • Willingness to work weekends, early mornings, late nights, and occasional holidays, in an operational 24/7 environment
  • Demonstrated ability to manage effectively, set team goals, develop people to their highest levels of performance, and guide through challenging situations
  • Motivational skills - your team depends on you to inspire them to reach their full potential. You don’t let the stressors of the customer service industry negatively impact team attitude or morale
  • Maintain a positive, can-do attitude and encourage others to do the same
  • Comfortable delivering tough feedback - you’ll need to tune into CSRs’ performance, give reinforcing feedback where necessary, and offer critical feedback for growth opportunities as they arise.
  • Exceptional written and verbal communication skills
  • Optimistic leadership - you have an enthusiastic attitude and are passionate about making magic for our communities. You view every support interaction as a chance to impact our users and partners in a positive way

Job Particulars

Role HR
Who can applyExperienced (3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id192200
Job Category 1 to 3 Yr Exp
StateKarnataka
Country India

About Company

As a team, we believe that the best idea wins - no matter where the idea comes from. We tackle problems that have existed for years - through technology and data. You'll be joining a vibrant, young team who are passionate about giving our users time back, provide flexible earning opportunities for our Partners and enhance local businesses.
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