Securities Services Operations -Transaction Processing Supervisor - Team Leader jobs in Mumbai at JPMorgan Chase & Co.

Securities Services Operations -Transaction Processing Supervisor - Team Leader

Req #: 200017258
Location: Mumbai, MH, IN
Job Category: Operations

Typical Job Duties :

• The primary responsibility is to provide first level of supervisory support, in the day to day management of the business deliverables and the team.

• Accountability for service quality of the team and ensure operational procedures are followed, that tasks are completed in an accurate and timely manner.

• Provide first level of supervision to the staff during business hours.

• Support the Process Manager in their mission to provide top quality operations in support of this global business.

• Ensure that procedures are documented and that the documentation is updated periodically.

• Identify requirements for additional controls

• Verification of Team Members work on a daily basis and training of new hires.

• Daily investigation and escalation of any issues

• Provide daily/weekly statistics

• Assist in appraisals

• Generally 2-3 years experience in operations or related function.

• Familiarity with products and services.

• Strong communication, organization and leadership skills.

• Able to provide coaching and guidance on all aspects necessary processes.

• Ability to analyze processes and identify improvements.

• Knowlege of metrics and scorecard analysis.

• Possesses and applies specific experiences and knowledge to the completion of assignments.

• Good relationship-building and time management skills

• Well-developed problem solving

• Results-orientated

• Good PC skills

• Teamwork

• Ability to work under pressure

J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.